Shipping Policy

At Depens.cc, we aim to make your shopping experience as seamless as possible by offering clear details about our shipping process, costs, and terms.

Standard Shipping Services

🇺🇸 USA

Delivery Time: 3-8 Business Days
Cost: Free

🇬🇧 United Kingdom | 🇫🇷 France | 🇮🇹 Italy

Delivery Time: 7-10 Business Days
Cost: Free

Order Processing

Dispatch Time: Parcels shipped within 1 business day after order confirmation.
Delivery Estimates: Calculated based on item availability and selected shipping options during checkout.

Shipping Cost Clarification

Free shipping for orders of 20ormore;a10 shipping fee applies for orders below $20.
Free Coverage Areas:
- USA (Continental)
- United Kingdom (Mainland)
- France (Mainland)
- Italy (Mainland)
Non-Covered Areas:
- Remote regions/islands (e.g. Alaska/Hawaii): Contact support@drpens.cc for rates

Delivery Time Assurance

Tracking Notifications: Tracking link automatically sent via email within 24 hours of dispatch.
Delay Protocol:
- If delivery exceeds estimated timeframe, contact us immediately at support@drpens.cc for investigation.
- Contingency factors: Customs clearance, weather conditions, carrier delays.

Tax & Duty Policy

Included Fees:
- USA: Sales tax pre-applied to product prices
- International: All import duties pre-paid (DDP terms)
Zero Hidden Charges: No additional payments required upon delivery.

Order Cancellation

Pre-Dispatch: Full cancellation available by email request.
Post-Dispatch: Refer to Refund Policy for solutions.

Contact Information

Logistics Inquiries: support@drpens.cc
Emergency Assistance: +8618008020120 (Mon-Fri 9:00-17:00 GMT+8)

We appreciate your understanding and aim to provide you with a pleasant shopping experience.